Frequently Asked Questions – FAQ

Explore the answers to commonly asked questions about counselling and our services below.

Home » FAQ – Frequently Asked Questions

If your question isn’t answered below, please contact us:

For personalised assistance with your unique concerns, reach out to us—we’re here to help kickstart your journey.

We understand that seeking counselling can be a significant step, and we’re here to support you through various challenges. Our counselling services include Trauma counselling, Couples and Marriage counselling, EMDR therapy for adults, children and couples, EMDR Intensive and EMDR group therapy, Mediation services and clinical supervision.

Your well-being is important to us. To schedule an appointment, you’re already in the right place! Simply click on our website’s ‘Book an Appointment‘ button for convenient online scheduling. If you prefer, reach out to us via phone or email, and our friendly staff will assist you in finding the right therapist and setting up a session at a suitable time.

Absolutely. We understand that accessibility is crucial, so we offer online counselling services. This option allows you to access professional support conveniently from the comfort of your own space, ensuring flexibility and privacy.

Your peace of mind matters to us. Light Mind Counselling recommends checking with your insurance provider to determine coverage for our services. If applicable, we can provide the necessary documentation to support your claims.

Your safety is our priority. In case of an emergency, please contact local emergency services immediately. If you are experiencing a crisis and need immediate support, consider reaching out to crisis hotlines such as Lifeline 13 11 14 or for Emergency support, dial 000.

We believe in inclusivity. Yes, we also offer counselling services in Sinhalese. Please let us know about your language preference when scheduling an appointment. Our goal is to accommodate various languages whenever possible.

Trust is the foundation of our work. Maintaining confidentiality is a top priority. Your sessions are entirely private, and any information shared is treated with strict confidentiality. Your counsellor will discuss the details of our confidentiality policy during your initial session, ensuring you feel secure and comfortable expressing yourself.

Your journey is unique, and we’re here to support you through various challenges. Counselling & Psychotherapy is a versatile resource for addressing concerns like depression, anxiety, stress, truma related to the past, present, or future. It’s beneficial for navigating through life changes, resolving confusion, and providing assistance during a crisis. Our counsellors work collaboratively with you to understand your unique situation and tailor their approach to ensure the most effective support for your specific needs.

Your progress is our focus. There isn’t a predetermined number of counselling sessions, as each person’s journey is unique. The duration is based on the issues we address and your individual needs. In the early sessions, we establish goals to maintain a structured focus on achieving positive changes. Typically, noticeable progress can occur approximately in 8 to 10 sessions following our counselling model. However, goals and timeframes may evolve as the work unfolds, and clients have the flexibility to cease counselling at any time.

Your comfort is our priority. During your first appointment, we focus on establishing a secure environment for you to express your concerns. You’ll meet with your counsellor, explore your reasons for seeking help, and collaboratively set realistic goals for your counselling journey. This session is dedicated to building rapport and ensuring your comfort with the counselling process.

Recognising the need for support is a courageous step. If you find yourself grappling with persistent challenges, whether related to daily stress, unresolved conflicts, emotional struggles, or a general sense of confusion about life, seeking counselling services can be a valuable and compassionate choice. Counselling becomes beneficial when you feel unable to cope independently, experience difficulties in relationships, or recognise that certain issues, past or present, are impacting your overall well-being.

Your well-being matters, and we’re here to support you. Counselling offers a dedicated space to navigate life’s challenges, providing a confidential and empathetic environment for self-exploration and understanding. Through this process, individuals discover hidden strengths, develop resilience, enhance communication skills, and acquire tools to cope with stressors. As a result, counselling facilitates positive change, fosters new perspectives, and empowers individuals to take responsibility for their lives.

Your journey is unique, and we tailor our approach to meet your specific needs and goals. Whether you find value in short-term counselling or prefer a more extended journey, your counsellor will collaborate with you to design an effective and personalised treatment plan.

We understand the impact of trauma, and our aim is to support your healing process. Trauma counselling provides a safe and supportive space for individuals to process and heal from traumatic experiences. Our trained counsellors use evidence-based approaches to help clients navigate and overcome the impact of trauma.

Your relationship is important, and we’re here to strengthen it. Gottman Couples Therapy is a research-based approach designed to enhance relationships and resolve conflicts. Our therapists use proven methods developed by Dr. John and Julie Gottman to improve communication, deepen connection, and foster long-term relationship satisfaction.

Your relationship deserves support, and we’re here to provide it. EMDR therapy for couples at Light Mind is designed to address and process distressing memories or experiences that may be impacting the relationship. It can enhance emotional regulation, communication, improve emotional connection, and help couples overcome obstacles together.

We recognise the importance of family harmony. Family Mediation Services at Light Mind provide a neutral and structured environment for families to address conflicts and work towards mutually agreeable solutions. Our mediators facilitate open communication and support the resolution of family issues.

Your healing journey is unique, and we’re here to support it. Yes, Light Mind offers EMDR Intensive therapy, which involves concentrated sessions over a shorter period. This approach can be particularly beneficial for individuals seeking more rapid and focused trauma resolution.

Booking an appointment

Ready to prioritise your mental health? Book an appointment with us today. Take the first step towards a brighter, more resilient you. Your well-being is just a click away.

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